Various Sprint customers have said they are viewing other customers’ personal information in their online accounts.
A reader emailed TechCrunch with several screenshots describing the problem, warning that they could see the names and phone numbers of other Sprint customers. The reader said they informed the phone giant about the problem, and a Sprint representative said there were “multiple calls related to the same problem.”
In all, the reader saw 22 issues in a two-hour period, they said.
Several other customers complained of the same data exposing errors. It’s unclear how widespread the issue is or how long the account information leak persisted.
Login to pay my @sprint Bill, saw what another user’s details looked like. Did this 3 times. I called, the rep said they had been getting other similar calls. Tips to clarify if this is the privacy violation it seems? @EFF @publiccitizen @ NCLC4consumers @eyywa
– Kylie BC (@notthatkylie) March 14, 2019
@sprint Do you have a known problem with your website? I am trying to set permissions on my account and other Damil information is in my account!
– Thelma Cheeks (@Tcheeksiamhair) March 19, 2019
If you are a @sprint customer, please note that there has been a data breach. I have logged into my account twice and both times I have seen devices from other customers. A phone call with @sprintcare resulted in me being hung up.
– Madeline Finch (@themadfinch) March 19, 2019
Another customer told TechCrunch how the Sprint account pages were initially throwing errors. The customer said he went down the page for his account and saw several numbers that were not his. “I was able to click on each one individually and see every phone call they made, the text messages they used, and the standard information, including the caller ID name they set,” the customer told TechCrunch.
Of the clients we have spoken with, some are prepaid and others have a contract.
We have contacted Sprint for more information but have not received a response. We will update when more comes in.