Erica Flores

EA says it is "aware" that Anthem is failing in …

I can’t remember the last time I heard a bug in a video game. very bad People’s consoles just stop in disgust, but some PlayStation 4 owners are reporting that BioWare’s shared world shooter Athey It is completely crashing your consoles. Or worse.

Although neither Sony nor BioWare owner Electronic Arts have explained why this may be happening, or how widespread the issue could be, EA now says it is officially investigating the issue and asking players with the issue to share. your bug data and / or answer some questions in this forum thread.

Sometimes the error seems to simply imply that the game crashes into the PS4 control panel, as in this example:

But according to a couple of highly voted posts on the anthem subreddit, via Kotaku (and several previous posts on the EA forums), some gamers with the issue also see their PS4 consoles shutting down completely, as if they had spontaneously unplugged the power cord instead of shutting down safely.

“The console shuts down and will not turn on using the normal method of pressing the PS4 button on the controller,” reads a particularly detailed report from a user named techjo, adding that after a crash, the PlayStation ends up running a disk test. Lasted . “Sometimes the button on the front of the console works, other times I have to unplug the console and then plug it back in,” they add.

On rare occasions, PS4 owners report that their consoles are “locked up,” to the point where they will no longer power up properly. This could be a side effect of the hard drive or other components spontaneously losing power; they’re not designed to do so, and that’s why the PS4 typically runs a hard drive check every time it’s accidentally disconnected. This forum post suggests trying a database rebuild if your PS4 is not working properly, although we haven’t tried it.

While it appears that many of these crashes are occurring with the more powerful and more expensive PS4 Pro version of the console, some say they are having issues with the PS4 Slim as well.

In any case, some angry gamers aren’t waiting for Sony and EA to get to the bottom of the problem before acting. A Reddit post with more than 3,300 votes is urging players to stop playing completely until there is a fix, and some players are trying to get in-game refunds with varying degrees of success. The Ask PlayStation UK account that says The problem is “outside of our refund policy”, though Variety and others say they were able to get a refund through the PlayStation support chat tool.