LogMeIn Rescue offers users remote web-based support to access any platform, whether it be Mac, PC or smartphone, including unattended access, so a technician can connect to a computer remotely from their phone when no user is present Present.
The update released by LogMeIn allows IT administrators and service providers the ability to manage connections remotely to solve incidents, and increase the work capabilities of the iPad. In addition, the tool includes a specific chat function known as Instant Chat, as well as the possibility of establishing communication through messaging or shared access to the calendar, thus enhancing the collaboration tools.
LogMeIn Product Support Director Lee Weiner recently highlighted that “the iPad has been conceived as a tool that has great connectivity, which allows it to be used efficiently to remotely manage any device or environment. network, as well as managing computers unattended by clients ”.
It also highlights that from a more professional perspective, the iPad introduces a new tool for the mobile professional, with the possibility of manipulating the screen, using the keyboard, as well as controlling it as if he had it in his own hands, without any limit in what is refers to terminal capture.
The connection methods are defined as Private or Channel. The private connection method occurs when the technician initiates a remote session with a customer (the address is from the technician to the customer). The LogMeIn Rescue PIN code and email-based connection links are private connection methods.
