Fix Play Store Error Fix RH-01 Play Store Error "An error occurred while retrieving information from the server"Google Play Store is the official Google application store …

Google Play Store is the official Google application store for Android devices, in it we can find an almost infinite number of applications and games, combining free content and paid content. Normally the Play Store works well, but it may give us some small failure.

A rather annoying bug, but luckily with a very simple solution. When we want to open something in the Play Store and suddenly we find a message that says “Error while retrieving information from server RH-01”. What this message means is that: there is a problem retrieving information from the server so obviously they cannot show you anything. For this reason, let’s see how fix RH-01 Play Store error.

“An error occurred while retrieving information from the server”

What is the RH-01 error? Problem with the Google Play Store

It has happened to all of us on occasion that when trying to update or install an application from the Google Play Store we have received a message that says “An error occurred while retrieving the information from the server (RH-01). This, eIt’s one of the most frequent errors in the Play Store, but it’s nothing serious and we can fix it quickly.

We have to make sure the date and time are up to date as they should. For this it is something as simple as go to the “Settings” and enter the “Time and date” section. Here you must change it to the current one along with the time zone that is most likely also unconfigured. After carrying out this process, in most cases everything is solved. Pero the data will be deleted and the cache that may be present in the Google Play Store is clearedTherefore, the problem would be completely solved.

Fix RH-01 Play Store error

The best way to Solve the RH-01 Error Step by Step

Luckily solving this problem is actually too simple because the whole problem is basically in the cache. In order to solve it you need to follow the steps that we are going to discuss later:

  1. Enter Settings on your mobile and go to the Applications menu.
  2. Search the Google Play Store.
  3. Enter where it says Storage.
  4. Click on Clear Cache.
  5. We go back and give Force stop.
  6. Now, we go back into storage and we click Delete Data.
  7. Restart the mobile.

That is the only thing you should do to solve this problem, as you will see it is actually quite simple. In any case it would be more advisable that restart the mobile before entering the Play Store again.

2

Once you finish these steps go back to the previous menu and you will have to do the same with the Google Services Framework and Download Manager. SAfter all this still does not solve the problem go to the settings menu. Sign into accounts, then delete the Google account and add it again. After performing this process you must restart the mobile device.

How to fix RH-01 Play Store error

Many times the appearance of this error is caused by a problem in the time and date settings. What we have to do is go to Settings> Date and Time and check if the date and time that our phone marks is the same as the current one. If not, we deactivate the automatic date and time and make the changes manually to put the correct date and time. Make sure the time zone is correctIf not, change it to manual mode and make the necessary adjustments. If this doesn’t fix the problem, we give you more options to fix this error.

Error RH-01 Google Play Store

The second way is very simple and consists only of restart our device. In most cases a reboot solves this type of problem. If not, try the following solution proposal.

Fix RH-01 error in Google Play Store

This time what we are going to do is clear cache and store data. For this we are going to Settings> Application manager> All> Google Play Store. Next, click on the buttons: force stop, clear cache and clear data (always in this order). Once you have done it go back to the list of applications and use the Same steps with Google Service Framework and Download Manager.

Fix RH-01 Play Store error

RH-01 Play Store error

If none of the above options have worked for you, it may be a good option re-add google account. This time we will Settings> Accounts> Google. Once we have located the account we delete it and then add it again.

How to easily fix error RH-01

If with all the above you have not been able to solve the RH-01 Play Store error, try go back to the original version of your device’s Google Play Store. Go into Settings> Applications> Google Play Store and click on Uninstall updates. So restore the original version of the app store. Once you have uninstalled the updates go back to install the latest update, the error should be gone.

Regrettably the Play Store has a lot of bugs, something normal within everything. But clearly it gets a bit annoying when it happens to you often.

If you have questions or problems about how to fix error RH-01 in the Play Store. You can leave us a comment in the corresponding section below.