Although it is true that when we think of the main telephone companies within the Spanish territory, the first that come to mind are Vodafone, Orange and Movistar, that does not mean that there are no others.
In fact, in the low cost segment, some have appeared in recent times that have begun to conquer a huge number of users, and one of the best in this field is MásMóvil, the signature that gives name to the group of which it belongs.
The main advantage of the service of this company is that it works with almost the same quality as the aforementioned, although giving us much cheaper plans, when reaching practically all users.
Among the current benefits of MásMóvil we can mention some that have to do with mobile data connections, ADSL and even fiber optics, so that absolutely none of the products that we could expect are missing.
Now, as with any company in this sector, we cannot lose sight of the fact that more than once we may experience customer service issues and others like it.
That is why, in the following lines, we are going to try to give you some solutions directly related to those moments in which you want to cancel some of the contracted services with this company.
Therefore, if you continue reading you will find the different step by step that you have to consider in this type of situation, both to cancel the service through the use of their telephone lines and through the Internet.
And if that were not enough, you will also find the tutorial that will teach you What do you have to do to cancel a service within this company in case you still have a tenure? within it, a question that often confuses many people.
How to cancel the MásMovil line permanently by phone
Ok, so let’s start with the perfect tutorial for you unsubscribe your MásMóvil line through the firm’s telephone numbers:
- Call one of the following numbers, as appropriate
- If you are calling from a MásMóvil number: 2373
- If you call from a number of another operator: 911 333 333
- If you call from abroad: +34 963 772 373
- When they answer your call, you have to tell them that you want to cancel the service contracted with the firm.
- When you are referred to the Cancellation department, you have to confirm that you intend to continue with this step by step, indicating both your phone number or client, as well as the data related to your identity that they ask for.
- They will be in charge of verifying your identity
You have to keep in mind that In the case of MásMóvil, the telephone service does not work all day every dayInstead, they won’t attend to you in the middle of the night, so you have to communicate between morning and night.
On the other hand, keep in mind that the company works in such a way that the maximum period in which a withdrawal is executed is two business days.
How to cancel the MásMovil line permanently online
Now, of course, as with most of the procedures nowadays, as well as we can carry them out by phone, We also have the possibility of carrying them out via the Internet, in this case follow the next steps:
- From the email of the line holder, send an email to [email protected], indicating the subject of the message, together with the number of the service you want to unsubscribe. Add all the details that you consider important in this regard
- A few hours later, the managers of MásMóvil will contact you indicating if any documentation is missing
- If so, you have to send it to finish confirming your identity
- When you have done so, within that maximum period of two business days, the cancellation will be complete
How can I unsubscribe from MásMóvil if I have a tenure?
To unsubscribe from MásMovil if you still have a stay within the company, the procedure is much easier than we might imagine, since first of all we have to repeat any of the two previous step by step that we have pointed out to you.
Outside of that, you have to know that whenever one of the parties interrupts a contract of permanence in advance of its completion, We not only have to pay the money corresponding to the fees that are owed, but also a compensation for administrative expenses, etc..
The important thing, in any case, is that You can cancel your MásMóvil service even when you have a current contract with them.
