On December 10th, Orange celebrated the event by surprising the 100,000th customer with the gift of the popular mobile phone from Manzana. The graceful received his terminal in the store that Orange has on Goya street in Madrid, from the company’s Sales and Distribution director, Oscar Vilda.
Less than four months after the launch of the iPhone by Orange, the operator has taken stock of customer satisfaction with this terminal. According to internal company surveys, users have given a score of 9 out of 10 for the quality of the service received by the operator.
“We have launched a program to 360º smartphones, where our priority is always to exceed the expectations of our customers both in terms of offer and services, and we have obtained an excellent reward. Customers have valued very positively that Orange is the only operator that offers a customer service especially dedicated to iPhone users, where a team of specialists not only helps the customer in configuring their terminal or in solving any problem. doubt, but also gives didactic support in the use of it and its advantages, such as app store“, it states Bartolomé Salas, Director of the Data Business of Orange’s Mobile Business Unit.
According to Salas, the key to the success of iPhone sales has been the good reception of the range of Dolphin rates for iPhone, which allows calls and Internet browsing on the mobile without the customer getting surprises on their bill. “One of the basic points on which Orange has built the success of the iPhone launch has been our stores, where all customers have an exclusive space to experiment with the real terminal, and receive explanations about the applications and functionalities of the same on the part of our salesmen specially trained to clarify any concerns of the clients ”.