The situation in which the virus COVID-19 (Coronavirus) has spread to different parts of the world has affected not only society, but also various commercial and economic aspects. Apple, the largest technology company, has had to cope with these situations and in its latest move allows users to have an extension of time to make returns.
Returns
Many Apple Stores in Spain and the world have had to close their doors for a few days due to the need to decrease the risk of spread of Coronavirus. Because of this, many shoppers who intend to return a recent purchase have stayed home wondering how do I return if the store is closed?
The closure in many of the stores will be until next March 27Therefore, the concern of having a product that you want to return in form could be impossible. Apple has sent a notice that answers the most frequently asked questions about this period of the closure of its retail stores, to which on the subject of returns it responds:
- I want to return a product I recently purchased, but the 14-day return period will end before March 28. What should i do
– do not worry. We will accept your return until 14 days after we reopen it.
The return does not apply for iPhones contracted in the United States, Canada, Japan and Australia, which are financed by an operator in the United States or exchange devices.
Repairs
For Apple repairs it is very clear, if the device is already in the process of being repaired, must confirm status with support and if you are ready you can pick it up between March 15 or 16 between 12:00 p.m. and 5:00 p.m.
If the user needs to make a repair, the Genius Bar will be available until March 28, anyone who wants to apply for this service needs to follow the self-help steps and organize an appointment until then. If you already had an appointment in this period, it will be rescheduled.
Without a doubt, Apple has tried to be the most responsible for this problem, offering many alternatives to keep their services always available to their customers and users.
The Coronavirus is a real situation and because of this it is necessary to take it seriously. If you are interested in being updated on this topic We tell you how to follow the Coronavirus from your iPhone.
