contador javascript Skip to content
Contact :

Trai issues new guidelines for mobile number portability: everything you need to know

Here is everything you need to know about the new rules for mobile portability issued by Trai. (Representative image, source: Reuters)

The Telecommunications Regulatory Authority of India (Trai) has issued a new set of guidelines for mobile number portability (MNP), making the process to change your telecommunications operator easier than before.

According to the new rules that will come into effect as of December 16, the mobile number portability process will be completed within 3 to 5 days and not 15 days as before.

Here is everything you need to know about the new rules for mobile portability issued by Trai.

How to transfer your number to a different mobile network?

– To transfer your mobile phone number, enter the word 'PUERTO' by SMS followed by a space and the ten-digit mobile phone number to be transferred, to 1900. A unique Transfer Code (UPC) will be generated, that will be received via SMS on the user's mobile.

– Go to the nearest customer service center of the operator to which you wish to transfer your mobile phone number and complete the Customer Acquisition Form (CAF) and the Operator Transfer Form and mention the valid UPC. After submitting the necessary payment and the necessary KYC documents, the customer service center will issue a new SIM. A confirmation message of the transfer request will be received, together with the available withdrawal window, during which the transfer request can be withdrawn or canceled.

– The transfer to other operators within the same LSA will be made within three business days and, if the transfer is for another circle, it will be completed within five days. There are no changes in portability terms for corporate mobile connections.

However, the same process will take 15 business days in the case of the service areas of Jammu and Kashmir, Assam and Northeast.

What is the eligibility criteria for receiving a UPC?

– Postpaid mobile subscribers must pay "outstanding fees" to the existing telecommunications service provider for invoices issued according to the normal billing cycle.

– The activation in the network of the current operator must not be less than 90 days.

– The user must ensure that any request to change ownership of the mobile phone number is not in process.

– There are no pending contractual obligations that the user must fulfill according to the exit clause provided in the subscriber's agreement.

– The transfer of the mobile number is not prohibited by the court of justice.