Despite his attempts, Apple failed to persuade a judge to dismiss a class action lawsuit filed against him in relation to the faulty butterfly keyboard included in some of his laptops.
The lawsuit, filed in May 2018, ensures that the design of the keyboard released with MacBook and MacBook Pro laptops from 2015 (MacBook Air not included with the same problem) allows dust and garbage to stay under the keys , which caused them to stay stuck or stop working completely.
Although many keyboards may experience similar problems over time, it has been said that Apple had an inherently flawed design that resulted in a higher rate of problems, and this was what motivated the judicial action.
District Judge Edward Davila, of San Jos, California, was the one who made the decision to proceed with the lawsuit, which also accuses the company of not having fully compensated its clients for the costs generated by the repairs. Apple launched the butterfly keyboard in 2015 as part of its efforts to make the device as thin as possible.
In response to the many complaints, Apple launched a special site to show users how to solve the problem by holding their laptop at a 75 degree angle before spraying the keys with compressed air. As a way to vent their frustrations, an annoying user even wrote a song about it.
In 2018, the company followed up on a repair program for the affected MacBook, MacBook Pro and MacBook Air laptops. The program is still valid, but defective keyboards are replaced by one that includes a similar mechanism and, therefore, may present the same failures. This situation was also included in the aforementioned lawsuit.