Uber He is still working to improve the safety of his vehicles, and now he has decided to record the conversations and other sound that is generated on each path, a way to deter inappropriate behavior and take action when they occur.
Among the millions of passengers using Uber it is inevitable that incidents arise, some very serious, including assaults or harassment, both by drivers and travelers.
When recording conversations the Uber team waits resolve incidents better thanks to the existence of evidence, instead of relying solely on testimonies, which are often contradictory.
Uber thinks to start recording the sound inside a testing program in Brazil and Mexico, but your goal is launch the function in the United States, and probably in the rest of the markets.
Some time ago Uber warned that passengers with low scores will be expelled, so it is clear that their concern about security is high, even at the expense of privacy.
According to what has been leaked, Uber request access to the mobile microphone (both the driver and the user) warning that conversations can be recorded. At the end of a trip, when assigning scores, allow send the conversations to Uber in case a problem occurs, for you to review.
Only the company staff can listen to the audios, which will be encrypted and stored on your servers for a while, as a precaution. That is, neither the driver nor the passenger can hear them again.
A complicated measure in the US UU. and doubtful in Spain
Uber's idea may result complex to implement in many places. A key market such as the state of California requires consent from both parties to record conversations, and each state in the country changes laws.
In Spain, although recording conversations where one participates is legal, the Spanish Agency for Data Protection will undoubtedly analyze the case in detail. However, the need to record sound in Spain is quite minor.
On the one hand, it is a relatively safe place and, in addition, drivers are professionals with a legal obligation contract. That generates a lot more security, because in United States any individual with a car can be a "collaborator" of Uber.
In any case, it should not be ruled out that the Uber initiative will reach Spain, as it will provide peace of mind for drivers, especially in night shifts, and will help clarify incidents that occur on time.
The intention of record conversations on Uber trips generate controversy, and perhaps force the company to reconsider, but for now its intentions are clear. If it works, maybe the Spanish apps to ask for a taxi follow their model to improve safety.
Which is better? Uber or taxi?
What do you think of this topic? Will you feel more secure during your journeys knowing that conversations and other sounds are recorded?
Go: The Washington Post