Uber launch the pilot of his new security feature that allows you to record environmental audio through your app during trips in Mexico and Brazil from December. Travelers can report a security incident by sending the audio recording to Uber customer service agents.
At the moment this function will only be available in these two countries and be part of a test, but Uber says that if everything goes well, take it to the United States little by little, since the laws on audio recordings vary from state to state. .
“When the trip ends, the user will be asked if everything is OK and can report a security incident and send the audio recording to Uber with a few taps. The encrypted audio file is sent to Uber customer service agents who will use it to better understand an incident and take appropriate action, ”said the company.
The cases of abuse by the Uber drivers of their competitors in Mexico are well known, so the transport company has been adding security tools such as the panic button.
In theory, Uber drivers will not assault passengers if they know they are being recorded, but as always that is no guarantee of anything