The company says that it was she who triggered the problem for "maintenance operations"
Facebook, Instagram and WhatsApp have had problems worldwide on Wednesday that have prevented users from uploading images and videos. Already in the early hours of Spain, the company issued a statement in which the problem was resolved "to 100%".
"Sorry for the inconvenience", a Facebook spokesman said in a statement,
Social networks have unevenly affected different areas of the world. The users of the three platforms have complained of difficulties in loading audiovisual content, not so much from the application crashes, as on other occasions.
It was not possible to upload images, videos and live platforms (especially in the case of Facebook), nor audios in the case of WhatsApp.
A Facebook statement
Updated hours after the start of the fall, he has admitted that they themselves are responsible for failures, caused by routine maintenance tasks:
?During one of our maintenance operations, we have triggered a problem that is making it difficult for some users to upload or send photos and videos?.
The company has managed to fix this Thursday. In its initial statement, Facebook was limited to admitting the problem:
"We are aware that some people currently have problems uploading images, videos and other files in our apps."
According to the DownDetector portal
Specialized in tracking this type of situation, the services of the Facebook company began to have difficulties shortly before 4 pm (Spanish peninsular time) on Wednesday.
The words #whatsappdown and #instagramdown quickly became a trend in the social network Twitter, with hundreds of thousands of messages.
As usual in these cases, Twitter has a rebound of users complain that other networks do not work. Either because of its wide implementation or because it was more evident that the photos did not load well in it, WhatsApp is the network that has generated the most tweets.
It has allowed us to observe a peculiarity about how artificial intelligence works on Facebook to describe the photos.
Instead of the image, users could see some words with what the photographs were supposed to contain.
In some cases they seemed involuntary haikus: "The image may contain: sky, clouds, exterior, water, nature."
Although global, it has not affected all regions of the world equally. Failures on Facebook have mainly affected northern Europe and the northeastern United States and California.
In WhatsApp, the incidence was higher in South America – especially in Venezuela, Brazil, Peru, Chile and Argentina – and Northern Europe. Hours after the onset of the problems, the areas where the platform worked the worst were the Sao Paulo area in Brazil and northern Europe.
Difficulties have been reported to use Instagram especially in Europe and the United States, according to DownDetector. Late Wednesday, California was where this platform worked the worst.
With this fault
The Facebook company (owner of this social network and also of WhatsApp and Instagram) It has suffered three major service drops in just four months.
The biggest technical failure of Facebook, Instagram and WhatsApp services occurred in March and lasted about 24 hours. Problems accumulate for the Mark Zuckerberg company, also criminally investigated in the United States for data management.
Zuckerberg has announced in a statement to its employees the resignation of two of its main and historic managers: Chris Cox, product manager, and Chris Daniels, head of WhatsApp business.
Shortly after knowing the flaws in Facebook applications, Twitter also assured, through a message on its own social network, that it is having "some problems" with the delivery of direct messages and notifications.
"We are working on fixing it and will update the information as soon as we have more news," The company communicated in a note in which it also apologized to its users.