Although it is not a widespread problem in any way, some iPhone X users in recent months have experienced problems with temperamental and unresponsive screens. In view of this, Apple today launched a new replacement program for iPhone X users who have encountered this particular touch problem.
According to an Apple support document, affected devices tend to exhibit one or two behaviors. Specifically, impacted iPhone X units will not respond to touch at all or react even when not touched. Either way, it is certainly a frustrating usability problem, especially for a device whose price exceeds $ 999.
Apple points out that users who bring their defective device to an Apple retail store or an Apple Authorized Service provider are eligible for a replacement screen for free. By the way, the problem seems to affect only the iPhone X model of last year, which means that the iPhone XR and iPhone XS models of this year do not present this ease of use problem.
Some brief points worth mentioning include the fact that if you bring an iPhone X with a broken screen, Apple points out that the problem "must be resolved before service" and that "there may be a cost associated with the additional repair. In addition, Apple writes that repairs may be limited to the original country of purchase, although we cannot imagine that this is a problem for most owners.