contador javascript Skip to content
Contact :

How to solve the most common iPhone Touch ID problems

One of the best innovations that Apple has created is its Touch ID fingerprint reader. It is a technology that has been present with us for many years both on the iPhone, as on the iPad or MacBook. However, no matter how good the technology is, there are times when problems arise.

For that reason we will review the most common problems that may appear with Touch ID on our Apple device and how we can put a solution. Almost all solutions are very simple and you can use Touch ID again without problems.

It may interest you | How to reduce the minimum brightness of the iPhone or iPad screen

Common Touch ID Issues

Touch ID does not recognize the finger

One of the most common problems that can happen to us with Touch ID is that the fingerprint reader does not recognize our finger well and gives us an error when unlocking the device or buy an app. Touch ID is a fairly infallible system so if you fail to read your fingerprint is that there is some problem.

The reasons for this Touch ID reading error can be several, since the reader himself is dirty that has been damaged. Below we show you some possible solutions to try before contacting Apple.

Touch ID takes time to unlock iPhone

Another very common problem is that Touch ID takes too long to detect and read our footprint and, therefore, in unlocking our iPhone or making a purchase. If you have noticed that your device's fingerprint sensor does not react as before there is surely a software problem that can be easily solved.

If your iPhone or iPad no blow has been given or the sensor is dirty, try one of the options below to get the Touch ID speed back to the way it was before.

Touch ID does not react

If the fingerprint reader of your iPhone, iPad or Mac directly does not respond, it is possible that is broken or extremely dirty. If after cleaning it, it still does not react, I am sorry to tell you that the only option is to take it to an Apple Store so they can check it has been damaged and replace it with a new one.

Solutions to Touch ID problems

Once the most common problems that may appear with the Touch ID are reviewed, these are the solutions that will make everything work again perfectly.

Clean the sensor and your finger

The first solution is the easiest, before you respect the Touch ID of your device, check that neither the reader nor your finger is dirty. To clean the Touch ID reader, the ideal is use a slightly moistened microfiber cloth, turn off the device completely and clean the sensor.

Is it is normal for the sensor to get dirty from time to time and this can make the reading of our finger is not correct and of failures. The same happens with your fingers, make sure they are not wet, dirty or injured.

Delete footprints

If this does not work, you can try re-register your tracks. To do this, go to Settings> Touch ID and code, press on each fingerprint and delete. Once this process is done, re-register your tracks by following the advice on the screen.

Remember that you should not press the Home button while scanning of your fingerprint, if you press very hard, the image may be distorted somewhat. It is also important to record the edges of your finger well.

Register same finger another position

If after following these steps you notice that Touch ID continues to fail or works slower than a trick should be, it is register your finger twice in different positions. This way when you don't recognize it in one way you may do it in another way.