Did you know that the PlayStation Store recently introduced a new refund policy for games you buy or book? So if you accidentally purchased a game for your PS4 or regretted having pressed the "buy" button, we will explain how to request a refund from the PlayStation Store. Fortunately, with most of the content you buy through the PlayStation Network, you don't have to suffer with the consequences, but you can still request a refund from the PlayStation Store quite easily, which you can then use to finance your next purchase.
Request a refund from the PlayStation Store
To get a PlayStation Store refund of any purchase, whether for a game, a season pass, downloadable content (DLC) or a PlayStation Video title, you must have made it in the last 14 days. In addition, you cannot have started downloading on your PlayStation 4 or any other system.
Advance orders work differently. If you preordered a game and then decide that you don't want it, you can request a refund until the day before its release. This can be done even if your preorder was made several months before.
If you preordered a game with less than 14 days before its launch, you will have 14 days to cancel the order and get your refund. This means that if the preorder was made a week before the premiere, you can request a refund from the PlayStation Store after launch.
To start the refund process you must perform the following steps:
1) Choose to chat with a Sony representative on the official PlayStation support website.
2) On the page that appears in your browser, select “Sony Account Help”.
3) Then, ignore the options on your account or billing, and instead, select the “Contact Us” tab.
4) You will be asked to provide your name, your PSN ID and the email associated with your account.
5) Once you have completed these steps, you will be in contact with a representative.
6) The Sony specialist will consult you for the title you purchased and wish to receive a refund. Providing this information you should receive, within one or two days, the total cost of the title, as a balance in your wallet of PlayStation Store.
Exceptions and warnings
Unlike Steam's refund policy, you cannot recover your money for a PlayStation Store game simply because you don't like it. Even if you started the download process, but you haven't played it or finished installing, that game will no longer be eligible for a refund. The only exception is if the content is really defective, but you should prove it to the Sony representative.
The only disadvantage of getting a refund from the PlayStation Store is that it only translates as a balance in your account, even if you used a credit card. Technically the funds are added to your wallet, which you can then use for future purchases in the PlayStation Store, therefore, you cannot get a refund directly on your card.