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Apple starts a replacement program for the USB-C cables of some MacBook Retina Updated

Cover page Apple starts a replacement program for the USB-C cables of some MacBook Retina

Apple today launched a worldwide program for the replacement of some USB-C cables that were delivered with the 12-inch MacBook Retina until June 2015, as these cables may fail due to a design problem.

Depending on the company, the affected cables may cause the MacBook to not charge or charge intermittently when connected to a power adapter. Cables with this problem can be identified by their label, which says Designed by Apple in California. Assembled in China Redesigned cables have the same text, but also include a serial number.

USB-C cables affected

Apple offer new USB-C charging cables to owners of affected MacBook for free. In addition to the cables offered with the MacBook, the replacement program also includes failed cables that were sold as independent accessories.

Customers who supplied a valid email when they registered their product or when they purchased it through the Apple Online Store will receive their new cables automatically, while other MacBook owners can contact Apple Support, find an authorized Apple service provider or Visit an Apple Retail Store to get the new cable.

This program will last until June 8, 2018, so if you have a failed cable, I recommend that you change it until that date.

The MacBook Retina was launched in April 2015, so the problematic cables were sold approximately two months until the launch of the redesigned version.