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Are you a Sprint customer ?: What happens to your account at the merger with T-Mobile

Are you a Sprint customer ?: What happens to your account at the merger with T-Mobile

T-Mobile Sprint Merger

Sprint will no longer exist, T-Mobile will grow larger and Dish will become a fourth opponent in the telephone industry, if the merger agreement is finalized.

Josh Miller / CNET

After more than a year of waiting, the chief antitrust of the Department of Justice (DOJ), Makan Delrahim, announced on July 26 that the DOJ approve the merger between Sprint and T-Mobile.

With this, the mobile phone industry in the United States is beginning to prepare for a new reality. Sprint will no longer exist, T-Mobile will grow larger and Dish is ready to become a fourth opponent in the telephone industry, as it will acquire wireless spectrum, Sprint prepaid companies and also use the T-Mobile network for seven years, while Develop your own network.

The T-Mobile-Sprint merger, however, is not definitive, as it faces several legal challenges. Even so, we have to prepare for the purposes of this agreement, especially if you are a Sprint customer. What about your Sprint account? How to be the transition from Sprint to T-Mobile? How will prepaid plans change? We answer these and more questions below.

What happens if I am a Sprint customer?

By March 2019, Sprint report 42 million customers. This figure includes customers with long-term contracts and customers who only pay for certain temporary services.

While most of the 42 million users will be transferred to T-Mobile, around 9 million, many under Boost Mobile's plans, will become part of Dish, who will begin to provide wireless connection services.

At the moment it is not known when the companies will merge, so both will continue to operate independently until prior notice. This means that if you are a Sprint customer, current promotions and plans will continue to work as they were before the Justice Department decision.

What is the promise of Sprint and T-Mobile?

Both companies made a promise to the Federal Communications Commission (FCC), indicating that the new T-Mobile plans will offer the same or better plans. T-Mobile also said not to increase prices for a period of three years after the merger is completed.

How to be the transition?

T-Mobile and Sprint have not given details about the process of transferring customers from Sprint to T-Mobile. However, they have made it clear that with the merger they will offer lower prices, better service and new offers to more consumers.

One possibility is that the plans are "inherited" or transferred to T-Mobile to a similar plan or that customers have the option to choose new plans. What is certain is that Sprint users can start taking advantage of the T-Mobile network thanks to the agreement of roaming to which both companies arrived and that this merger could take several years, according to information from the Wall Street Journal.

The director of operations of T-Mobile, Mike Sievert, declined to comment on what they will do with the competitive plans that many clients have had for a long time.

Incompatible networks?

Both Sprint and T-Mobile are about to launch their 5G network and both companies have 4G LTE support. However, Sprint customers may face equipment incompatibility, since the T-Mobile network is based on a technology called GSM, while Sprint uses a technology called CDMA.

What does this mean? That Sprint customers will eventually have to renew their devices so they can be compatible with the T-Mobile network. Fortunately, popular phones on the Sprint network, such as some Samsung models and the iPhone, can work on the T-Mobile network. Sievert says there are about 20 million phones in Sprint that are compatible with T-Mobile. The idea is to eventually bring everyone to the T-Mobile network.

What about Sprint prepaid brands?

Boost Mobile, Virgin Mobile and Sprint Prepaid, brands that have 9.3 million customers, will operate under Dish when the merger ends. However, for now these brands are still under Sprint and nothing changes in terms of rates and service.

Is the merger already definitive?

The reality is that the merger between T-Mobile and Sprint still needs the approval of the Federal Communications Commission. In fact, thirteen state attorney generals, as well as the District of Columbia, have filed a multi-state lawsuit to block the deal because they result in higher prices and less competition. However, it is very unlikely that they will revoke the request.


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