Apple Pay, the payment system contactless Apple has come to stay. It is already available in the main banks of Spain, assuming a very convenient way to pay.
Getting used to Apple Pay, in fact, is much more comfortable for users than for business partly because of the lack of knowledge. Today I want to give some light to Apple Pay from the point of view of businesses.
Check the POS
The first thing is to verify that the POS (data) of your business are compatible with contactless payments. In Spain, POS terminals are usually all contactless and come activated by default to accept it.
Otherwise, Talk to your bank or directly with the support number that appears on the POS to update to one that supports it or to be activated. Even so, the normal thing is that the POS we have is compatible. In this case, you already accept Apple Pay in your business.
If, for whatever reason, you still have to pay a percentage for each card payment, I recommend you spend a flat rate. In this way, you will not have limitations in the use of Apple Pay and you will offer your customers the opportunity to always pay, anything without carrying cash or wallet.
Charge a purchase with Apple Pay
With Apple Pay we should not do anythingAt most, print the copy of the receipt, although many customers – upon receiving the notification on the iPhone – will tell you that it is not necessary. Still, as you will see later, we should always give you the copy.
Apple Pay does not need the customer to enter the PIN (not even for payments of more than € 20), nor sign the receipt. Nor should we check the ID (in fact, the name does not appear on Apple Pay cards), nor should we request to see the physical card or any other document. We must make it clear, as a business, that we want payments to be comfortable and secure, since they are what they demand, and with Apple Pay, they are.
Return a purchase with Apple Pay
This aspect may be the most unknown point for many. There is no card number, not even a card, but A transaction made with Apple Pay can be returned.
From the POS, we will select the return menu. We will ask for the amount and the original transaction number. It is the number established by the POS itself and, for this, we will need the receipt or a copy. If we know at the time the payment was made and the amount, it is possible to reprint the receipt, but this step depends on the menu of each POS.
Done this, He will ask us to pass the card and here, we will simply approach the iPhone as if we were going to pay. The return would already be made.
Announce that you accept Apple Pay
Apple supplies the tools and material necessary for us to announce that our business is compatible with Apple Pay. It is not necessary to accept it or not, but it is always good to keep our business information up to date and, surely, in many cases, customers will appreciate that they can approach our store without fear of having no cash on top.
You can request that Apple send you completely free different Apple Pay stickers here. We must fill out the form and accept that we will place the stickers as Apple likes. There are stickers for POS, cash registers and shop windows.
Further, we can make the Apple Pay logo appear on the Apple Maps page of our business. You can set this and configure all the information related to your business from here.
Finally, teach how to use Apple Pay
In many shops, Payment with contactless cards or mobile phones is hindered not by technology, but by staff ignorance. Like any technological novelty, everything goes through the phase of novelty and ignorance before being familiar and routine, it is up to the businesses to be up to date, instruct their employees and not to inconvenience when accepting payments in all the ways that it can.
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